At Alfatah Hardware, we strive to provide high-quality interior and carpenter services with complete customer satisfaction. Please read our Refund & Returns Policy carefully before confirming any service.
1. Service-Based Work
As our services are customized and work-based in nature, returns are not applicable once work has been initiated or materials have been procured.
2. Advance Payments
Advance payments made to confirm a project are non-refundable once the work has started or materials have been purchased, unless otherwise agreed in writing.
3. Refund Eligibility
Refunds, if applicable, will only be considered under the following conditions:
- Duplicate or excess payment made by the client
- Project cancellation before work commencement (after deducting consultation or design charges, if any)
4. Project Cancellation
If a project is cancelled after work has started, the client will be liable to pay for:
- Work already completed
- Materials purchased or customized
- Labor and design costs incurred
Any balance amount, if applicable, will be adjusted accordingly.
5. Damaged or Defective Work
If there is any issue related to workmanship, clients must report it within 7 days of project completion. Alfatah Hardware will inspect the issue and take corrective action if it falls under workmanship responsibility.
6. Refund Processing
Approved refunds will be processed within 7–10 working days through the original mode of payment.
7. No Cash Refund Guarantee
Alfatah Hardware reserves the right to refuse refunds for reasons including change of mind, project delay due to client-side issues, or misuse of completed work.
8. Policy Updates
Alfatah Hardware reserves the right to modify this Refund & Returns Policy at any time without prior notice.
9. Contact Information
For any questions regarding this policy, please contact us at:
Phone: 99864 36339